Support and Data Monitoring Overview At SpryWare we understand the urgency and importance of real-time market data. From initial implementation to the actual use of our technology you will work with our own full time professionals who have years of market data experience and are highly trained within the SpryWare solutions. With every contract you are provided with personalized support via e-mail and phone. Our standard support hours evolve around the US stock market, specifically the New York Stock Exchange, and is available one hour prior to the market open and one hour past closing. This does however not mean we don’t operate outside those hours. If you require support outside of our standard hours, we offer an extended service plan. The areas of support are typically divided in to the following three areas: • Network and Hardware • Database management • Development and functionality Network monitoring SpryWare operates fully managed networks and have secure remote access to all data centers and servers. An extensive monitoring system is in place which provides us with statistics and notifications on a real-time basis. These systems are operational 24/7 and system maintenance and updates will often take place outside regular office hours. Extended service plan If you require support outside normal operating hours we offer extended service plans. An extended plan gives you access to e-mail and phone support during evenings and Week-ends on areas directly related to production issues.